KONX KW02C 720P H.264 Smart WiFi Video Door Phone intercom Doorbell Wireless Unlock IR CUT Night Vision Motion Decetion Alarm

720P Smart Home WiFi Video Door Phone, 2.4G Wireless Video Door Phone with RFTD Card, Wireless Unlock

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The option show “white color” means silver color as picture show, pls kindly note

Pls note:

Doorbell can connect to lock directly, if your doorbell and lock are in different place then can buy a unclock control to connect to lock

We have silver color and gold color fo choice, pls leave us message which color you want, and there is no message, we will send in random.

User can Pair remote control with unlock control, Pair remote control with smart doorbell, Pair indoor doorbell with smart doorbell

Setting Management RFID Card, Delete Management Card, Add user card, Delete user card

Unlock Setting

Note: Electronic lock and Access control are no polarity, unlock voltage is 12V, Pls check the spec of unlock power to purchase separately. User use12V/1A power adapter or POE power if don’t need to connect the lock.

Push Notificaiton

1 After visitor calls or tamper alarm, PIR detection, motion detection, iOS mobile device receive push notification when working(left image) or stand by(right image),touch (working mode) or side (standby mode) to view the notification. Android phone skip the step.

Windows Software to monitor and record file to computer, User can convert record file to mp4 file.

FAQ

How do i installed Smart WiFi doorbell?

Installed at the shielded position to be free from direct sun’s rays or raining. The height for installation is recommended to be 1.3~1.6m

1 Q Doorbell cannot connect to WiFi

A 1 Confirm WiFi password is correct 2 Doesn’t support 5G WiFi
2 Q When adding a device, APP don’t prompts have new device
A Please check doorbell and smart phone whether within same LAN, manual to add if it’s not same LAN.
3 Q Prompts wrong password for the smart doorbell
A Click on correct into to correct password, Press ‘Reset”button of doorbell 5s, if forgot password to add the doorbell to APP
4 Q Doorbell show offline
A Confirm connects network cable or WiFi successful
5 Q MicroSD card can’t recording and covering?
A 1 Check MicroSD card or has damaged
2 please check search the time of video files, system time of doorbell
6 Q The difference between user ID and doorbell ID
A User ID is registered generated, Doorbell ID is its own identification number
7 Q The difference between user password and doorbell password
A User password is registered setting, Doorbell password is APP connect the doorbell to setting
8 Q The difference between edit and modify management password
A Editing means input wrong or other users changed the newest password, Modify in setting, means reset a new password
9 Q After visitor calls, Android only shock without ringing?
A No. Touch “More…” to selects system settings call and alarm rings
10 Q Can’t receive visitor calls
A 1 User ID is not in the alarm account
2 Make sure Android APP in the background and connects WiFi or 3G/4G
3 Push messages to iOS, touch it will enter above interface
4 Receive alarm must be enable.
11 Q How to delete the others alarm push account?
A Setting->Alarm setting-> In front of alarm push account have delete icon to deleted, then phone can’t receive push messages
12 Q Push email password is the email password?
A No. Input App Password. For example gmail mailbox, An App password is a 16-digit passcode that gives an app or device permission to access your Google Account. If you use 2-Step-Verification and are seeing a “password incorrect” error when trying to access your Google Account, an App password may solve the problem.
Note: If you have iOS 8.3 on your iPhone, you will no longer have to use App passwords to use 2-Step Verification.
How to generate an App password
1 Visit your App passwords page. You may be asked to sign in to your Gmail Account.
2 At the bottom, click Select app and choose the app you’re using.
3 Click Select device and choose the device you’re using.
4 Select Generate.
5 Follow the instructions to enter the App password.
Note: You may not be able to create an App password for less secure apps. Learn more about allowing less secure apps. Pls check your mail help input App password.

Packing List

About Shippment

1.WORLDWIDE SHIPPING.We make shippment within 2-15 days after payment verification.

2.Orders processed timely after the payment verification.

3.We only ship to confirmed order addresses.Your order address MUST MATCH your Shipping address.

4.SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.We are unable to take any responsibility for any custom delay.

5. If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!

6 Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery.

7 We are not responsible for any custom duty or impot tax.

Return and Refund

1.You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS!

2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reasons for the return, and your po#.

3. We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction from aliexpress. WINNING BID AMOUNT. OR, you may choose to have a replacement.

4.We will bear all the shipping cost if the product(s) is (are) not as advertised.

About Guarantee

1.1 Year Manufacturer`s limited Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty.

2.Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.

About Feedback

We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns.

If there is anything we can help or provide,pls fell free to contact us!